1. Free Global Shipping We provide free worldwide shipping for all orders placed on our website. No additional delivery fees, surcharges or hidden logistics costs will be charged to customers, regardless of the destination country or region.
2. Order Processing Period All orders will be processed within 1–5 business days after successful payment confirmation. Processing time includes product picking, quality inspection, packaging and warehouse handover to international logistics carriers. Orders placed on weekends and official holidays will be processed on the next working day.
3. Logistics & Delivery Time We cooperate with multiple mature cross-border logistics suppliers to deliver packages to most countries and regions globally. The standard delivery window is 7–25 business days, depending on local customs clearance efficiency and regional transportation schedules.
4. Tracking Information Once the package is dispatched, a unique tracking number will be sent to your registered email. You can track the real-time transportation status of your order via the tracking link provided.
5. Customs Responsibilities Buyers shall be responsible for any local import duties, taxes or customs clearance fees levied by the destination country’s customs authorities. We will declare product value according to standard cross-border trade rules and cannot cover import tax expenses for customers.
6. Delivery Exceptions We are not liable for delivery delays caused by force majeure events, including but not limited to customs inspection delays, regional transportation suspension, natural disasters, public health control policies and carrier service adjustments. If the package is returned due to incorrect recipient address, unreachable recipient or failed customs clearance, the customer shall bear the relevant return handling costs.